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AI Shopping Assistant for E-commerce

AI Agent AI Smarttalk

In the competitive world of e-commerce, customer satisfaction is a key success factor. Responding to daily inquiries can quickly become a costly challenge. With AI SmartTalk, automate your customer support, offer personalized suggestions, and maximize your sales with an intuitive AI that is quick to set up.

AI Interaction Example for E-commerce

A scenario illustrating the evolution of the conversation through AI.

AIHello! How can I assist you today?

YouI'm looking for a gift for my mother.

AIOf course! Does your mother like chocolates? Here’s a selection I found: 1. Luxury Dark Chocolate Box, 2. Artisan Pralines Assortment, 3. Gourmet Truffles Box. Should I add one of these to your cart?

YouShe prefers coffee.

AIAlright, here’s what I found in our product database: 1. World Coffee Discovery Box, 2. Premium Espresso Coffee Machine, 3. Personalized Coffee Mug with Gourmet Set. Would you like to know more about any of these items?

Why Automate Support with AI Suggestions?​

1. Personalization at Scale​

With the integration of your CRM and browsing histories, AI SmartTalk can:

  • Identify specific customer needs in real-time.
  • Explore your entire product database to find suitable suggestions.
  • Track and enrich conversations through continuous learning.

2. Sales Optimization​

By combining proactive suggestions and promotional campaigns:

  • Boost cross-selling and upselling.
  • Reduce cart abandonment with automated and targeted reminders.

3. Simplified Scalability​

Thanks to PrestaShop and WooCommerce plugins:

  • Deploy a chatbot efficiently in just a few clicks.
  • Configure advanced scenarios via SmartFlow.

Advanced Example: AI Assistant with Dynamic Suggestions​

Step 1: Identifying Needs​

Chatbot :

Hello! I am your shopping assistant. What can I find for you today?

Client :

I'm looking for a gift for my mother.

Chatbot :

Of course! Does your mother like chocolates or does she prefer something else like coffee or wellness products?

Client :

She prefers coffee.

Chatbot :

Great, here’s what I found in our store:

  1. World Coffee Discovery Set: Perfect for exploring different flavors.
  2. Premium Espresso Machine: A stylish machine for coffee worthy of the best baristas.
  3. Personalized Coffee Mug with Gourmet Set: A unique and refined gift. Would you like to know more about any of these products or see other options?

Step 2: Adapting the Conversation​

Client:

The Discovery box seems interesting to me. What options are available?

Chatbot:

Excellent choice! We have these options available:

  • Classic Box: 5 varieties of coffee beans.
  • Luxury Box: 10 premium varieties with accessories. Should I add one to your cart or do you need more details?

Step 3: Automated Follow-Up and Post-Purchase Assistance​

If the customer orders, the chatbot can automatically:

  • Track the order and send notifications (shipping, delivery).
  • Suggest complementary products once the order is delivered.

Chatbot:

Your order has been shipped and will be delivered within 2 days. Would you like to explore our coffee machine accessories in the meantime?

Easy and Quick Setup​

Thanks to native integrations:

  1. Import your FAQs and product catalogs via an Excel or CSV file.
  2. Create advanced scenarios using SmartFlow.
  3. Enable automatic notifications to inform your customers at every stage (order, shipping, delivery).

Measure Results and Optimize​

With AI SmartTalk's integrated CRM:

  • Identify the most requested products.
  • Analyze conversion rates.
  • Optimize your suggestions to maximize sales.

Provide an exceptional customer experience and increase your sales with AI SmartTalk, the turnkey solution to automate your customer support and personalize every interaction.