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Welcome to SmartFlow

Introduction​

SmartFlow is a NoCode platform that allows you to create intelligent workflows to automate your processes and optimize your conversational tools. Whether you are a beginner or a technical expert, SmartFlow offers a modular approach to connect different systems, AI agents, and integrations through triggers, actions, and observations.

Why choose SmartFlow?​

  • NoCode: No development skills are required to create powerful workflows.
  • Flexibility: Easily manage complex flows with an intuitive user interface.
  • Interoperability: Connect SmartFlow to external APIs and tools like SmartForm.

Key Features​

Triggers​

Triggers allow you to initiate your workflows based on specific events. Here are the main types available:

  • Navigation: Execute an action when the user reaches a specific page.
  • Action Event: Start an action as soon as another event is completed.
  • Webhooks: Connect external systems to interact with SmartFlow.
  • SmartForm: Use interactive forms as an entry point.

Trigger configuration screen showing different options

Actions​

Actions allow you to execute predefined tasks in your workflows. Here are some examples:

  • Chat: Send messages to your users or add tags to an instance.
  • Email: Send personalized emails directly from SmartFlow.
  • API: Make API calls to integrate external systems.
  • Logic: Create conditions to control your flows.

Action selection interface

Observations​

Observations allow you to retrieve information after each action and use it to control the flow. For example:

  • Retrieve the open status of an email.
  • Analyze the responses from a form to adapt the next steps.

Simple Use Cases​

  1. Customer Welcome Automation: Create a flow that starts a conversation as soon as a user arrives on your website.
  2. Feedback Collection: Integrate a form with SmartForm to gather feedback and adapt your strategy in real-time.
  3. Automated Notification: Send emails after a specific event has been triggered.

With this introduction, you have an overview of the possibilities offered by SmartFlow. Proceed to the configuration to create your first workflow!