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AIBased on our company policy, customers can request a refund within 30 days of purchase for physical products and 14 days for digital products. The item must be unused and in original packaging. Would you like me to share the full refund process or help with a specific case?

AITo process a refund for order #12345: 1. Go to **Orders** → **Find Order** 2. Click **Refund** button 3. Select items to refund 4. Choose refund method (original payment or store credit) 5. Add refund reason 6. Click **Process Refund** The customer will receive an email confirmation. Need me to look up any specific details about this order?