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🔔 Notifications

Overview​

This document outlines the different types of notifications available for your chatbot and provides instructions on how to configure them.

🕵️ Agent Request​

  • Description: This notification triggers when there is an escalation from AI to a human agent, ensuring immediate human intervention for complex queries.
  • Browser Notifications: Enable to receive real-time alerts directly in your browser.
  • Email Notifications: Enable to receive email notifications. Enter email addresses separated by commas in the provided field.

💬 Response from a Connected User​

  • Description: This notification informs you of responses from users who are already identified and can be contacted through their platform (Messenger, Instagram, Discord, WhatsApp, etc.) or via SmartLogin on the web.
  • Browser Notifications: Enable to receive real-time alerts directly in your browser.
  • Email Notifications: Enable to receive email notifications.

🕵️ New Anonymous Message​

  • Description: This notification alerts you to the reception of a new anonymous message, helping you capture potential leads and understand the broader audience engaging with your chatbot.
  • Browser Notifications: Enable to receive real-time alerts directly in your browser.
  • Email Notifications: Enable to receive email notifications.

✨ New Prospect​

  • Description: This notification informs you of new potential leads interacting with your chatbot, allowing you to take immediate action and effectively convert leads into customers.
  • Browser Notifications: Enable to receive real-time alerts directly in your browser.
  • Email Notifications: Enable to receive email notifications.

How to Save Your Changes​

After configuring your desired notification settings, click the Save button at the bottom of the page to apply the changes.

For more detailed information, visit our documentation on notification settings.