Skip to main content

Tracking Conversations Events

Gain Insights into User Behavior During Chat Conversations

Track user activity and interactions within chat conversations to understand their behavior and needs better. AI SmartTalk provides detailed interaction histories and patterns to help you optimize your service.

Key Features​

  • View User Activity: Access the user activity panel to see detailed interaction histories within a chat conversation.

  • Track Navigation and Events: Monitor user navigation and events within the chat, and get a summary of user interactions and actions.

  • Behavioral Insights: Use the data to gain insights into user behavior and preferences during chat interactions.

  • Optimize User Experience: Make data-driven decisions to enhance the user experience in chat conversations.

Accessing Event Tracking​

AI SmartTalk allows you to easily access event tracking within chat conversations.

Steps to Access Event Tracking​

  1. Open the Chat Conversation:

    • Log in to your AI SmartTalk account and navigate to the chat page.
    • Select an active conversation to view its details.

  2. View Events on Desktop:

    • On the conversation page, find the events view on the right side to track user navigation and actions.

  3. View Events on Mobile:

    • On mobile, click the right burger menu to access the events view and track user interactions.

By leveraging event tracking, you can gain a deeper understanding of user behavior during chat conversations and improve your service based on these insights.