JIRA Actions
Create and manage JIRA issues from your SmartFlow workflows.
Available Actions
| Action | Description |
|---|---|
| Create Issue | Create a new JIRA ticket |
| Update Issue | Modify an existing ticket |
| Transition Issue | Change ticket status |
| Add Comment | Add comment to ticket |
Create Issue
| Field | Description |
|---|---|
| Project | JIRA project (e.g., SUPPORT) |
| Issue Type | Bug, Task, Story, etc. |
| Summary | Ticket title |
| Description | Ticket description |
| Priority | Optional priority level |
After creation, use the variable jiraIssue.key (e.g., SUPPORT-123) in your flow.
Example: Support Ticket from Chat
- AI Request extracts title and description
- JIRA: Create Issue with extracted data
- Send Message with the ticket key
Setup
- Go to Integrations → JIRA
- Connect your Atlassian account
- JIRA actions appear in the Node Library