Hotfix Procedure
1. Introduction (For Clients & Partners)
Our Hotfix Procedure is designed to rapidly address critical issues that impact system stability or key functionalities. When a critical bug is identified, our teams mobilize immediately to develop, test, and deploy a hotfix, ensuring minimal downtime and swift resolution. This transparent process provides you with confidence that urgent problems are handled with the utmost priority.
2. Who Is Involved
| Role | Involvement | Benefit for You |
|---|---|---|
| Product Owner | Validates the critical nature of the issue and prioritizes the hotfix above routine development tasks. | Ensures that business-critical issues are addressed without delay. |
| Development Team | Rapidly investigates, develops, and implements a fix to resolve the critical issue. | Provides a quick resolution to issues that could impact user experience. |
| QA/Testing Team | Conducts focused, expedited testing to verify that the hotfix resolves the issue without introducing regressions. | Ensures that the fix is both effective and maintains overall system integrity. |
| Operations/DevOps Team | Oversees the deployment of the hotfix, ensuring that it is smoothly integrated into production. | Minimizes downtime and ensures a stable production environment. |
3. Process Flow / Diagram
Below is an overview of the Hotfix Procedure process, using double quotes for the Mermaid labels:
- Critical Issue Reported: A critical bug is identified and reported through our monitoring or support channels.
- Immediate Triage & Prioritization: The Product Owner and Development Team assess the issue to confirm its severity and determine the need for an immediate hotfix.
- Hotfix Development: The Development Team works swiftly to develop a fix for the critical issue.
- Peer Review & Expedited QA Testing: The fix undergoes a rapid peer review and focused testing by the QA Team to ensure its effectiveness without introducing regressions.
- Deployment to Production: Once validated, the hotfix is deployed to production with priority.
- Post-Deployment Monitoring: The Operations/DevOps Team closely monitors the production environment to confirm that the issue is resolved and no new issues arise.
4. FAQ
Q1: What qualifies as a hotfix?
A1: A hotfix is an immediate solution deployed to address critical issues that significantly impact system stability or key functionalities.
Q2: How quickly is a hotfix deployed?
A2: Hotfixes are prioritized and typically deployed within the current sprint cycle, often within hours of issue identification.
Q3: Who ensures that a hotfix does not introduce new issues?
A3: The QA/Testing Team performs expedited testing, and a rapid peer review is conducted to verify that the hotfix resolves the issue without causing regressions.
Q4: How is communication handled during a hotfix deployment?
A4: Stakeholders and clients are kept informed throughout the process, and post-deployment reports provide transparency on the resolution and system status.
5. Next Steps and Additional Resources
- Release Readiness: For more details on our pre-release checks, visit our Release Readiness page.
- Post-Release Review: Learn how we evaluate the impact of deployments on our Post-Release Review page.
- Contact Us: For urgent concerns or additional details, please reach out via contact support or use our website's chat feature.