Report an Issue
1. Introduction (For Clients & Partners)
If you encounter a bug or any unexpected behavior in AI Smarttalk, our Report an Issue process helps us quickly identify, prioritize, and fix the problem. You can submit an issue by emailing us or using our chatbot, which can handle standard questions and create tickets on your behalf.
2. Who Is Involved
| Role | Involvement | Benefit to You |
|---|---|---|
| Reporter (Client/Partner) | Describes the issue, its impact, and relevant environment details. | Ensures your problem is logged and investigated promptly. |
| Support Team | Verifies the information, classifies the issue (severity, category). | Gives you confirmation that your issue is acknowledged and being handled. |
| Dev Team | Investigates root causes, implements fixes or workarounds. | Delivers a solution to restore functionality and address the bug. |
| QA Engineer | Confirms the bug’s severity, tests the fix to ensure it resolves the issue. | Provides quality assurance for a stable resolution. |
| Product Owner | May review critical or high-impact bugs for prioritization. | Ensures high-severity issues get immediate attention. |
3. Process Flow / Schema
Here’s a lifecycle of how your incident (bug) is handled once you report it. Double quotes are used in the Mermaid diagram for clarity.
- Report: You email
contact+support@aismarttalk.techor chat with our AI Smarttalk chatbot, which can create a ticket automatically. - Classification: The Support Team assigns a severity level based on impact (critical vs. non-critical).
- Hotfix or Bugfix:
- Critical (“Hotfix”): Fixed immediately in the current sprint if it severely disrupts functionality.
- Non-Critical (“Bugfix”): Scheduled into the current or next sprint, depending on priority and capacity.
- Investigation & Fix: The Dev Team reproduces the bug, implements a fix, and updates the ticket with progress.
- Testing & Validation: QA verifies that the solution fully resolves the issue without introducing new problems.
- Resolution & Feedback: Once confirmed, we close the ticket and inform you of the outcome.
4. Short FAQ
Q1: How do I report an issue?
A1: You can either email us at contact+support@aismarttalk.tech or interact with our chatbot. The chatbot can help diagnose common issues or directly create a support ticket.
Q2: What if my issue is business-critical?
A2: Mark it as “High Priority” or “Critical” when you report it. We’ll evaluate it immediately and, if confirmed, schedule a hotfix in the current sprint.
Q3: How can I track the status of my reported issue?
A3: Once your ticket is created, we provide you with a tracking ID. You can ask the chatbot for updates or receive notifications by email.
Q4: What if the fix doesn’t resolve my problem?
A4: If the issue persists, let us know. We’ll reopen the ticket or create a new one for further investigation.
5. Next Steps & Additional Resources
- Check Our Quarterly Roadmap – See if your bugfix is planned in an upcoming sprint.
- View the Annual Roadmap – Understand our broader timeline and how bugfixes fit into big-picture goals.
- Questions or Updates? – Ask the chatbot or email
contact+support@aismarttalk.tech. We’re here to help.
By following this Report an Issue process, you help us ensure timely resolutions, maintain product stability, and keep you informed every step of the way.