Feature Submission
1. Introduction (For Clients & Partners)
At AI Smarttalk, we encourage you to share new ideas or enhancements via our Feature Submission process. Your submissions help us understand your needs, evaluate feasibility, and plan accordingly. If you have a feature request that could benefit your organization or improve our product, please read on to learn how to submit it.
2. Who Is Involved
| Role | Involvement | Benefit to You |
|---|---|---|
| Submitter (Client/Partner) | Provides a clear description of the desired feature, including use cases. | Ensures your idea is accurately captured and considered. |
| Support Team | Routes the request to the Product Owner or relevant Dev Team. | Confirms your submission is properly logged and monitored. |
| Product Owner | Evaluates the feature’s alignment with our roadmap and priorities. | Helps decide if/when the feature will move into active development. |
| Dev Team | Estimates feasibility, complexity, and potential release timelines. | Gives a realistic plan for actually delivering the new functionality. |
| QA Engineer | Ensures the requested feature meets quality standards during testing. | Delivers a reliable, polished experience for your users. |
3. Process Flow / Schema
Here’s how a feature request progresses after you submit it. We use double quotes in the Mermaid diagram for clarity.
- Submission: You send a Feature Request to
contact+support@aismarttalk.tech(or via the chatbot on our website). - Classification: Our Support Team reviews your request and directs it to the correct product backlog.
- Review & Prioritization: The Product Owner checks if it aligns with our strategy, existing roadmap, and resource availability.
- Decision:
- Yes: It goes into the backlog, then onto the roadmap if scheduled soon.
- Not Yet: Deferred for future review (e.g., next quarter or next planning cycle).
- No: Rejected if it doesn’t align with our product strategy or is a duplicate.
- Development & Testing: Approved features move into sprints for implementation, with QA involvement.
- Release & Review: Once ready, the feature is released, and you’ll get a summary to confirm it meets your needs.
4. Short FAQ
Q1: Where do I submit my feature request?
A1: Email us at contact+support@aismarttalk.tech or ask the chatbot on our website. Please include relevant background details and why it’s important.
Q2: How often are new feature requests reviewed?
A2: We review submissions every two weeks. You’ll receive an update on acceptance, deferral, or rejection.
Q3: How can I track progress on my request?
A3: Once accepted, it appears on our Quarterly Roadmap or Annual Roadmap, which you can view on our site. You’ll also receive email updates as it moves through development.
Q4: What if my feature is deferred or rejected?
A4: We’ll provide you with feedback explaining the reason. You can always add more information or resubmit later if circumstances change.
5. Next Steps & Additional Resources
- Quarterly Roadmap – Check what features are currently in development.
- Annual Roadmap – See long-term goals and priorities for the year.
- Need More Info? – Contact us at
contact+support@aismarttalk.techor start a conversation with our chatbot on the website.
Thank you for helping us improve AI Smarttalk. Every feature request is valuable, and this process ensures we handle yours efficiently, transparently, and in alignment with our shared goals.