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Generate FAQs with SmartAdmin

SmartAdmin simplifies the process of creating FAQs for your website, support system, or knowledge base. Whether you're starting from scratch or using existing content, this feature ensures accuracy and efficiency.

This guide explains how to generate, edit, and manage FAQs step by step, with practical examples to get you started.

How Does It Work?​

SmartAdmin's FAQ generation feature is driven by its built-in chatbot. Here's a quick overview of the process:

  1. Open SmartAdmin in your Backoffice.
  2. Ask it to generate FAQs about a subject or provide specific content to work with.
  3. SmartAdmin will analyze the content and create FAQs instantly.
  4. The generated FAQs are saved in the Knowledge Base of your chatbot.

You can also edit or delete FAQs directly from the Knowledge Base to fine-tune your content.

Step-by-Step Guide​

Step 1: Open SmartAdmin​

Log into your AI SmartTalk Backoffice and navigate to the SmartAdmin tab. This is where you can interact with the AI to manage FAQs and other chatbot features.

Info

SmartAdmin is located at the top-right corner of your Backoffice dashboard for quick access.

Step 2: Request FAQ Generation​

Use the SmartAdmin chatbot to generate FAQs. Simply type your request in natural language. Here are two common scenarios:

Example 1: Generate FAQs About a Subject​

Generate FAQs about SmartAdmin features.

Example 2: Generate FAQs From Pasted Content​

Generate 5 FAQs about the following content: "AI SmartTalk provides flexible pricing plans for businesses. Options include monthly or yearly subscriptions, with addons for additional features."

FAQ Generator Demo

See how to generate FAQs in action.

YouGenerate FAQs about SmartAdmin features.

AIHere are the FAQs about SmartAdmin features: 1. What is SmartAdmin? 2. How do I use SmartAdmin to generate FAQs? 3. Can I edit the FAQs created by SmartAdmin? 4. Where can I find the generated FAQs? 5. Are there any integrations required to use SmartAdmin?

AIThese FAQs have been added to the Knowledge Base in your Backoffice. You can view, edit, or delete them there.

Tip

For better results, be specific in your request. The more context you provide, the more relevant your FAQs will be.

Step 3: Locate FAQs in the Knowledge Base​

All generated FAQs are saved in the Knowledge Base of your Backoffice. To access them:

  1. Open the Knowledge Base tab in the Backoffice menu.
  2. Use the search bar to find the relevant FAQs.
  3. Edit or delete FAQs as needed to refine your content.
Info

The Knowledge Base is a repository for all FAQs and predefined responses generated by SmartAdmin. It's your go-to for managing customer-facing content.

Managing FAQs: Edit and Delete​

Editing FAQs​

To update an FAQ:

  1. Go to the Knowledge Base tab.
  2. Find the FAQ you want to modify.
  3. Click Edit, make your changes, and save.

Deleting FAQs​

To remove an FAQ:

  1. Open the Knowledge Base tab.
  2. Locate the FAQ you want to delete.
  3. Click Delete.
Warnung

Deleting an FAQ is permanent. Ensure you no longer need it before proceeding.

Common Issues and Troubleshooting​

FAQs Not Appearing in the Knowledge Base​

This can happen if there’s a delay in syncing or an issue with the chatbot.

Solution:

  • Refresh the Knowledge Base page.
  • Verify that your FAQ request was correctly processed by SmartAdmin.
  • Contact support if the issue persists.

FAQs Are Too Generic​

Generated FAQs might not meet your expectations if the input content is vague.

Solution:

  • Refine your request with more context or specific details.
  • Provide structured content for better results.

Best Practices for Generating FAQs​

  1. Provide Context: Include specific topics or detailed content for SmartAdmin to analyze.
  2. Review Results: Always review and edit generated FAQs for accuracy.
  3. Organize FAQs: Use categories or tags in the Knowledge Base for easier navigation.
  4. Leverage Integration: Combine this feature with other SmartAdmin tools to optimize your workflow.
Tip

Use FAQ generation to quickly build a robust support system or enhance your website’s customer service pages.

SmartAdmin’s FAQ generation tool is designed to save you time and effort, delivering high-quality, ready-to-use FAQs. Try it out today and transform how you manage customer queries!