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Knowledge Base Overview

Info

AI SmartTalk's Knowledge Base enables seamless chatbot enrichment through diverse file imports. This overview outlines the types of supported files and their practical applications.

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Supported Import Types​

FAQ Files (Excel/CSV)​

Upload structured question-and-answer data in Excel or CSV formats to enhance chatbot response accuracy.

  • Best for: Frequently Asked Questions (FAQs) and pre-defined customer queries.
  • Example Format:
    • Column 1: Questions
    • Column 2: Answers
    • Column 3 (Optional): Links or additional context.

Details: Import FAQs with Excel or CSV

Document Files (DOC, DOCX, PDF)​

Import detailed documents to generate searchable knowledge chunks automatically.

  • Best for: Company manuals, in-depth guides, or training materials.
  • Processing: Smart chunking for efficient chatbot integration.

Details: Import Document Files

Google Merchant Store Files​

Integrate e-commerce product feeds directly into the chatbot knowledge base, ensuring up-to-date information.

  • Best for: Product catalogs and inventory management.
  • Requirement: A unique "product-id" column for tracking and updates.

Details: Google Merchant Store Integration

Tip

For better chatbot responses, ensure imported data is clean, categorized, and tagged appropriately.