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Knowledge Base Overview

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AI SmartTalk's Knowledge Base enables seamless chatbot enrichment through diverse file imports. This overview outlines the types of supported files and their practical applications.

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The Knowledge Base Interface is the primary management console for your Retrieval-Augmented Generation (RAG) system. It lets you browse, filter, classify and maintain the FAQ entries and other content that your chatbot retrieves at runtime.

Knowledge base page

🔍 Filters​

Filters

Click Filters to expand or collapse the filter panel. Use these controls to narrow the list of entries:

  • Status
    Select lifecycle stages (e.g. Active, Draft, Archived)
  • Category
    Choose from your taxonomy (e.g. Billing, Technical, Other – To Classify)
  • Source
    Filter by origin (e.g. FAQ, Help Center, Docs)
  • Clear All
    Resets every filter back to its default state.

🛠️ Batch Actions​

Batch Actions

Use the Batch actions dropdown to perform bulk operations on selected entries:

  • Enable / Disable
  • Change Status (e.g. Archive, Publish)
  • Reassign Category
  • Delete

📋 Custom Columns​

You can toggle additional columns on or off to suit your workflow, such as:

  • Last Updated
  • Author
  • Last Used

📑 Entry Table​

ColumnDescription
NameL'itolo o la prima linea d'o FAQ/oggetto d'conoscenza (clicca pe' modificà).
UsageQuante vote chesta voce è stata recuperata d'o chatbot int'e chat live.
StatusSi a voce è Attiva, Bozza, o Archiviata.
CategoryNu tag d'alto livello (p.es. “Fatturazione,” “Tecnico,” “Altro – Da Classificà”) usato pe' routing e analisi.
SourceOrigine d'o contenuto (p.es. “FAQ”, “Centro d'Aiuto”, “Docs”).
ActionsMenu contestuale (…) pe' modificà, visualizzà in anteprima, cancellà o vedè a storia pe' nu' articolo.

🔄 Pagination​

  • Naviga tra e pagine d'e voci usando i pulsanti Precedente/Succesivo o salta direttamente a nu numero d'pagina.

Pagination

🚀 Kif Li Jipprovdi l-Chatbot​

  1. Ritratt
    Meta utent jistaqsi mistoqsija, il-chatbot jikkwota din il-Bażi ta' Informazzjoni għall-aktar relevanti.
  2. Augmentazzjoni
    Il-kontenut irkuprat jiġi mgħoddi fil-prompt tal-mudell tal-lingwa biex jissostni r-risposti tiegħek fid-dokumenti uffiċjali tiegħek.
  3. Loop ta' Feedback
    Il-metriċi tal-użu (il-kolonna Użu) jgħinuk tidentifika l-entrati ta' valur għoli u l-vojtijiet fil-kopertura, sabiex tkun tista' kontinwament tiġbed il-korp RAG tiegħek.

Supported Import Types​

FAQ Files (Excel/CSV)​

Upload structured question-and-answer data in Excel or CSV formats to enhance chatbot response accuracy.

  • Best for: Frequently Asked Questions (FAQs) and pre-defined customer queries.
  • Example Format:
    • Column 1: Questions
    • Column 2: Answers
    • Column 3 (Optional): Links or additional context.

Details: Import FAQs with Excel or CSV

Document Files (DOC, DOCX, PDF)​

Import detailed documents to generate searchable knowledge chunks automatically.

  • Best for: Company manuals, in-depth guides, or training materials.
  • Processing: Smart chunking for efficient chatbot integration.

Details: Import Document Files

Google Merchant Store Files​

Integrate e-commerce product feeds directly into the chatbot knowledge base, ensuring up-to-date information.

  • Best for: Product catalogs and inventory management.
  • Requirement: A unique "product-id" column for tracking and updates.

Details: Google Merchant Store Integration

Tip

For better chatbot responses, ensure imported data is clean, categorized, and tagged appropriately.