3 posts tagged with "conversational agents"

Chatbots are powerful tools for automating your customer interactions, but their success relies on thoughtful implementation. Too often, simple mistakes can ruin the user experience and tarnish your image. Here are the 5 most common mistakes and how to avoid them.

Why a chatbot is essential for your business?​

In today's hyper-connected world, customers expect instant responses, 24/7. But how can you provide this level of service without skyrocketing your operational costs? That's where chatbots come in.

1. What is an AI hallucination?​

AI hallucinations occur when a conversational agent, such as a chatbot, generates an incorrect, incoherent, or completely fabricated response. These errors are not due to a technical bug, but rather to the way language models process data. In the absence of relevant information in its database, the AI may attempt to "guess" a plausible answer, even if it is wrong.