Key Features
AI SmartTalk provides everything you need to build, deploy, and scale AI-powered customer experiences. Explore our comprehensive feature set below.
๐ค AI-Powered Conversationsโ
Multiple AI Models
Choose from powerful sovereign GDPR-compliant models like Qwen, Llama, and Mistral โ hosted in France โ as well as popular options such as GPT-4, Claude, and more. Switch models anytime based on your needs.
Custom Personality
Define your AI's tone, style, and behavior. Professional, friendly, technical โ you decide.
25+ Languages
Automatic multilingual support. Your AI responds in the customer's language.
Context Memory
AI remembers conversation history and context for natural, coherent interactions.
Human Handoff
Seamlessly escalate to human agents when needed. AI knows its limits.
User Feedback
Collect ratings and comments from users to continuously improve AI response quality.
โ Configure Your AI | AI Intelligence Features
๐ฌ Omnichannel Messagingโ
Deploy your AI across all customer touchpoints with a unified inbox. All integrations are native โ no Zapier or middleware needed.
Unified Inbox Features:
- All conversations in one place
- Channel-specific icons and context
- Customer identity merging across channels
- Real-time sync and notifications
โ Channels Overview | Unified Dashboard | Native Integrations
๐ Security & Complianceโ
AI SmartTalk is built with enterprise-grade security:
- GDPR compliant โ Data minimization, right to erasure, DPA available
- EU-hosted infrastructure โ Data stays in Europe
- Sovereign AI models โ Qwen, Llama, Mistral hosted in France for full data sovereignty
- Role-based access control โ Granular permissions per team member
- Multiple hosting options โ Cloud SaaS, dedicated, on-premises, or white-label
โ Security, GDPR & Hosting | Access Control
๐ Knowledge Base (RAG)โ
Train your AI with your own content using Retrieval-Augmented Generation.
Documents
PDF, DOCX, TXT โ upload any document and AI learns from it.
FAQs
Import Q&A pairs from Excel or CSV for instant answers.
Auto-Sync
Connect websites, e-commerce stores, and cloud storage for automatic updates.
Usage Analytics
See which content is used most to optimize your knowledge base.
โก SmartFlow โ Visual Automationโ
Build powerful automations without code using our drag-and-drop workflow builder.
Trigger โ Conditions โ Actions โ Results
What you can automate:
| Use Case | How It Works |
|---|---|
| Custom Chat Flows | Override default AI behavior per channel |
| Lead Qualification | Ask questions, score leads, route to sales |
| Support Tickets | Create JIRA/ClickUp issues from chat |
| Email Drafts | AI writes drafts for human review |
| Data Sync | Update CRM, send webhooks, call APIs |
| Scheduled Tasks | Daily reports, automated follow-ups |
๐ SmartForm โ Intelligent Formsโ
Build forms that your AI can complete conversationally in chat.
Form Builder
Drag-and-drop interface with conditional logic.
AI Generation
Generate forms automatically from your documents.
Sequences
Multi-step processes with delegation support.
Use cases: Lead capture, surveys, quizzes, onboarding, intake forms, assessments.
โ SmartForm Guide
๐ SmartCalendar โ Appointment Bookingโ
Let your AI schedule meetings directly in conversations.
Availability
Set working hours, buffer time, and booking rules.
Google Meet
Auto-generate meeting links for video calls.
Reminders
Automatic notifications before appointments.
๐ Integrationsโ
Connect AI SmartTalk with your existing tools.
๐ ๏ธ AI Toolsโ
Extend your AI's capabilities with custom tools.
Built-in Tools
- Search knowledge base
- Search FAQs
- Get product information
- Check order status
Custom Tools
- Call external APIs
- Execute SmartFlows
- Create content (articles, emails)
- Trigger webhooks
๐ Analytics & Managementโ
Need Help?โ
Get Startedโ
Ready to build your AI assistant?