Action Event
Run your flow when specific events happen in AI SmartTalk.
Available Events
| Event | When it fires |
|---|---|
| Conversation started | New chat session begins |
| Conversation ended | Chat session closes |
| Tag added | A tag is applied to conversation |
| User identified | User's identity is confirmed |
| Handoff requested | User asks for human agent |
Example: Welcome Message
Event: Conversation started
Flow:
- Action Event triggers on new conversation
- If Condition — Is returning user?
- Send Message — "Welcome back!" or "Hi! How can I help?"
Example: Handoff Alert
Event: Handoff requested
Flow:
- Action Event triggers when user wants human
- Send Email to support team
- API Call to Slack notification