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If Condition

Create branches in your flow based on conditions.


Configuration​

Define a condition that evaluates to true or false:

OperatorExample
Equalstier == "premium"
Not equalsstatus != "closed"
Containsmessage contains "urgent"
Is emptyemail is empty
Greater thanscore > 80

How It Works​

  1. Add an If Condition node
  2. Configure your condition
  3. Connect the Yes branch (condition is true)
  4. Connect the No branch (condition is false)

Example​

Condition: customerData.tier == "premium"

  • Yes branch → Add Tag "vip", priority support
  • No branch → Standard flow

Use Cases​

  • Route VIP customers differently
  • Check if data exists before using it
  • Branch based on channel type
  • Validate user input

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