AI Condition
Let AI analyze content and choose the right branch. Perfect for intent detection and routing.
Configuration
| Field | Description |
|---|---|
| Content | What the AI should analyze (usually the message) |
| Branches | Describe each branch in plain language |
How It Works
- Add an AI Condition node
- Set the content to analyze
- Add branches with clear descriptions
- AI automatically routes to the matching branch
Example: Intent Routing
Content: User's message
Branches:
- "User is asking about pricing or plans" → Pricing flow
- "User has a technical issue" → Support flow
- "User wants to speak to a human" → Handoff flow
- "Other / General question" → Default flow
Writing Good Branch Descriptions
Good:
- "User is asking about shipping or delivery status"
- "User wants to return or exchange a product"
- "User is expressing frustration or complaint"
Too vague:
- "Shipping"
- "Returns"
When to Use
| AI Condition | If Condition |
|---|---|
| Intent detection | Exact values |
| Sentiment analysis | Status checks |
| Topic classification | Tier/channel routing |