One Inbox for Every Channel — Web Chat, WhatsApp, Instagram, Discord, and More
Stop switching between platforms. AI SmartTalk brings every customer conversation from 7 channels into a single inbox with AI-powered responses, cross-platform identity merging, and unified analytics.
Unified Inbox Features
Everything you need to manage multi-channel customer conversations from a single dashboard.
Single Inbox for 7 Channels
Web Chat, WhatsApp, Messenger, Instagram, Discord, Slack, and Gmail — every message from every channel appears in one unified inbox. No more switching between platforms.
Advanced Filters & Search
Filter conversations by channel, status (open, closed, AI-handled, human-handled), tags, date range. Full-text search across all conversations.
Cross-Platform Identity Merging
Automatically merge customer identities across channels via phone number, email, or social ID. See complete conversation history regardless of which channel was used.
Smart Tagging & Organization
Apply custom tags manually or automatically via SmartFlow. Organize conversations by topic, priority, department, or any criteria you define.
Unified Analytics
Track total conversations, AI resolution rate, token consumption, response time, and active channels from a single analytics view.
Role-Based Access Control
Control who sees what. Admin, Support Agent, Content Manager, and Analyst roles with granular permissions per team member.
Why a Unified Inbox Matters
Businesses lose customers and waste time when conversations are scattered across platforms.
Faster Response Times
No more switching between 7 platforms. See and respond to every message from one screen.
Complete Customer Context
See the full conversation history across channels. Know what was discussed on WhatsApp when they message on Instagram.
AI Handles the Repetitive Work
AI resolves common questions automatically on every channel. Humans only step in when needed.
Consistent Experience Everywhere
Same AI personality, same knowledge base, same automation across all 7 channels.
Find Any Conversation Instantly
Full-text search, channel filters, status filters, tag filters, and date range — find exactly what you need.
Cross-Channel Continuity
When a customer switches from Instagram to WhatsApp, the context follows. No need to repeat themselves.
How to Set Up Your Unified Inbox (3 Steps)
Get all your channels into one inbox in minutes. No coding required.
Connect Your Channels
Go to Integrations in your dashboard. Connect WhatsApp, Instagram, Messenger via Meta OAuth, Discord via bot token, Slack via OAuth, and Gmail via Google OAuth. Web Chat is enabled by default.
Channel setup guidesConfigure Your AI Assistant
Set your AI's personality and tone, choose an AI model, and add content to your knowledge base. The same AI serves all channels automatically.
AI configurationManage from One Inbox
Open the Chat section. Every message from every channel appears here. Filter, search, tag, and respond — or let the AI handle it automatically.
See Cross-Channel Context in Action
Watch how AI SmartTalk remembers customer context across different channels.
Unified Inbox Demo
Customer switches from WhatsApp to Web Chat — AI keeps the context
AI Assistant
Online
Unified Inbox Use Cases
See how teams use the unified inbox to manage multi-channel customer engagement.
E-commerce Multi-Channel Support
Customers reach you on WhatsApp for quick questions, Instagram DMs for product inquiries, and Web Chat for order issues. Every conversation is in one place with full context.
- Product questions across all channels
- Order tracking from a single view
- Customer history across platforms
- Automated responses with human handoff
Team Collaboration with Slack & Gmail
Internal teams use Slack for quick questions, clients email you via Gmail, and website visitors use Web Chat. AI SmartTalk unifies it all with smart routing and tagging.
- Slack for internal team support
- Gmail for client communication
- Web Chat for website visitors
- Smart routing based on channel
Unified Inbox FAQ
Common questions about AI SmartTalk's unified inbox and multi-channel support.
AI SmartTalk's unified inbox supports Web Chat, WhatsApp, Messenger, Instagram, Discord, Slack, and Gmail. All messages appear in a single view with channel icons for easy identification.
AI SmartTalk automatically links customer identities using phone number matching (WhatsApp + Messenger), email matching (Gmail + Web Chat), and social ID matching (Instagram + Messenger via Meta OAuth). You see the complete conversation history across all channels.
Yes. Filter by any combination of channel (Web, WhatsApp, Messenger, Instagram, Discord, Slack, Gmail), status (Open, Closed, Pending, AI-handled, Human-handled), custom tags, and date range. Full-text search is also available.
No. All 7 channels are built natively into AI SmartTalk. Your AI assistant uses the same knowledge base, personality, and SmartFlow automations across every channel — unless you configure channel-specific behavior.
Yes. The unified inbox with all channels is available on every AI SmartTalk plan, including the free trial. No per-channel fees.
Try the Unified Inbox Today
Start your free trial and manage all 7 channels from one inbox. No credit card required.
Contact Us
Have questions or ready to learn more? Our team is here to help you find the right solution for your business.
Book a Demo
Schedule a time using our calendar to see our platform in action.
Ready to elevate your
user experience?
Deploy AI assistants that delight customers and scale with your business.