SaaS Customer Support
Provide instant, accurate customer support powered by your existing documentation. AI SmartTalk auto-syncs with your docs site, creates tickets in JIRA or ClickUp, and handles support across Web Chat, Slack, and email.
SaaS Support Bot
AI-powered technical support
AI Assistant
Online
Why SaaS Teams Choose AI SmartTalk
Your documentation already has the answers — but customers don't always find them. They search, get lost, and open a support ticket for something that's clearly documented. Meanwhile, your support team spends hours answering the same questions.
AI SmartTalk fixes this by turning your existing docs into an AI support agent:
- Always up-to-date — Auto-syncs with your Docusaurus, WordPress, or any docs site. When you update a page, the AI knows immediately
- Answers from your docs — The AI searches your knowledge base and responds with accurate, sourced answers — not hallucinations
- Creates tickets when stuck — When the AI can't resolve an issue, it automatically creates a JIRA or ClickUp ticket with full conversation context
- Works where your users are — Web Chat on your app, Slack for enterprise customers, Gmail for email support — all in one inbox
- 24/7 instant support — Customers get answers immediately, even outside business hours
Key Features
Knowledge Base Auto-Sync
Connect your documentation site and your AI always has the latest information:
- Docusaurus — Auto-sync on every deploy
- WordPress — Auto-sync on publish or edit
- Any site — Via RSS Feed or URL import
When you update your docs, the knowledge base updates automatically — no manual re-training needed.
Ticket Creation
When AI can't resolve an issue, it creates a ticket in your project management tool with the full conversation context attached:
- JIRA — Native integration: create issues, assign, set priority
- ClickUp — Native integration: create tasks, assign, set status
Multi-Channel Support
- Web Chat — Embed on your app, docs site, or landing page
- Slack — Support channel in your customer's Slack workspace
- Gmail — Email-based support with AI-assisted responses
All conversations flow into the Unified Inbox.
What You Can Automate
Instant Documentation Answers
When a customer asks a question, the AI searches your knowledge base, finds the most relevant documentation, and generates a clear answer with links to the original docs. No more "RTFM" — the AI reads the manual for them and gives them exactly what they need.
Smart Escalation to Your Team
If the AI can't answer confidently, it doesn't guess. Instead, it tells the customer it's creating a ticket, gathers any additional context, and creates a JIRA or ClickUp issue with the full conversation history. Your support team gets everything they need to resolve the issue without asking the customer to repeat themselves.
Onboarding Guidance
When the AI detects a new user asking about setup or getting started, it can switch to an onboarding mode — walking them through configuration step by step with links to the relevant documentation sections.
Proactive Issue Detection
Connect your status page or monitoring tool via webhook. When there's a known issue, the AI can proactively inform customers who ask about related topics: "We're currently experiencing delays with the reporting API. Our team is working on it — check our status page for updates."
Setup Steps
1. Connect Your Channels
- Web Chat: Embed the widget on your app or docs site (Web Chat guide)
- Slack: Connect via Slack OAuth
- Gmail: Connect via Google OAuth
2. Sync Your Documentation
Connect your docs source to the Knowledge Base:
- Docusaurus, WordPress, or any site via RSS/URL
- API reference docs (upload as PDF or import via URL)
- Internal runbooks and troubleshooting guides
3. Connect Your Ticket System
Set up JIRA or ClickUp for automatic ticket creation when the AI can't resolve an issue.
4. Build Support SmartFlows
Create SmartFlows for:
- Knowledge search and answer generation
- Ticket creation on escalation
- Onboarding guidance for new users
5. Configure AI Personality
Set a technical but approachable tone in the Biography. Include your product name and common terminology so the AI sounds like part of your team.
Related Documentation
- SmartFlow Examples — Automation recipes
- JIRA Integration — Automatic ticket creation
- ClickUp Integration — Task management
- Knowledge Base — Train your AI
- Unified Inbox — Manage all channels
- Native Integrations — All integrations are built-in