Slack
Add your assistant to Slack so teammates can ask it questions from any channel, and customers using your shared channels get the same AI responses.
Connect it
- Go to Integrations → Slack in the admin.
- Click Connect — you're sent to Slack's OAuth.
- Pick the workspace and approve the scopes.
- The bot is added; you can invite it to any channel with
/invite @AiSmartTalk.
That's it. No app review, no manifest editing.
How teammates use it
- In any channel — type
@AiSmartTalk what's our return policy?. The bot replies with your assistant's knowledge. - In DMs — message the bot directly for a private conversation.
- In threads — start a thread off any message and
@-mentionthe bot to keep context tied to the parent.
The bot reads only messages where it's mentioned (or DMed). It doesn't read your channel history passively.
What it can do
- Reply with text, links, and Slack-style block kit (cards, action buttons)
- Pull from your Knowledge Base and run SmartFlows
- Speak the user's language (auto-detected)
- Show up in the unified Inbox with the Slack icon
Internal vs customer use
Slack works for both:
- Internal team — your support reps ask "how do I handle a refund?" and get the procedure pulled from your KB.
- Customer-facing — use Slack Connect to share a channel with a customer; the assistant answers in that shared channel.
Customize per workspace
Want different behavior in different channels? Build a SmartFlow with the Chat Service trigger filtered on Slack. Common pattern: silent in noisy channels (no auto-reply unless explicitly mentioned), louder in support channels.
Disconnect
From the Slack integration page, click Disconnect. The bot stops replying immediately; conversation history stays in your Inbox.