Messenger
Your assistant can reply on Facebook Messenger using the same knowledge base, voice, and SmartFlows it uses everywhere else. One OAuth click connects it — no manual webhook setup, no developer account, no copying tokens.
Connect Messenger + Instagram in one OAuth click
Connect it
Open your assistant in the admin and go to Integrations → Messenger.
Click connect and sign into Facebook. Grant the permissions — they're scoped to the pages you pick.
Pick which Facebook page(s) the assistant should answer for. You can connect multiple pages to the same assistant or split them across different assistants.
That's it. The next message someone sends to your page is answered by the AI.
The same OAuth flow connects Instagram and WhatsApp at the same time — see Instagram and WhatsApp.
What the assistant can do on Messenger
- Reply to any message with text, links, or rich cards
- Show a typing indicator while it's thinking
- Mark messages as read so customers know they've been seen
- Adapt formatting (Messenger doesn't render markdown, the assistant handles that)
- Speak the customer's language (auto-detected)
Conversations show up in the unified Inbox tagged with the Messenger icon.
Customize the flow
The default flow — AI reads, AI replies — works out of the box. For finer control (different replies depending on what page the message is for, escalation rules, after-hours behavior, etc.), wrap it in a SmartFlow with the Chat Service trigger.
→ Chat Service trigger · SmartFlow introduction
What you need on your side
- A Facebook page (any size — solo, brand, business)
- Admin access to the page
- That's it. No developer account, no Meta app review process.