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Community Management

Manage your Discord server and Instagram community with AI-powered moderation, automated welcome flows, and instant FAQ responses — all from a single unified inbox.

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Discord & Instagram community management

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Why Automate Community Management?​

Running an active community on Discord and Instagram means answering the same questions over and over, welcoming new members manually, and monitoring conversations around the clock. AI SmartTalk takes that workload off your moderators:

  • Instant FAQ answers — Your AI responds to common questions (rules, roles, events) immediately, using your knowledge base
  • Automated welcome messages — Every new member receives a personalized onboarding message with guidelines and useful links
  • Content moderation — AI detects inappropriate messages and responds with a warning, so you don't need 24/7 human monitoring
  • One inbox for everything — All Discord and Instagram conversations appear in a single dashboard, not scattered across platforms
  • Scales with your community — Whether you have 100 or 100,000 members, your AI handles routine interactions without extra cost

Key Features​

Discord Automation​

  • Auto-responses — AI answers questions using your knowledge base
  • Moderation — AI detects inappropriate content and responds with guidelines
  • Welcome flows — Greet new members with rules and onboarding info
  • Channel-specific behavior — Different SmartFlows for different channels (e.g., #support vs #general)
  • FAQ bot — Instant answers to common questions about roles, events, and rules

Instagram Automation​

  • DM auto-response — Respond to DMs 24/7, even when you're offline
  • Story mention responses — Automatically thank users who mention you in stories
  • FAQ handling — Answer common questions about your community
  • Lead capture — Collect contact info from interested followers via SmartForm

Unified Management​

  • All Discord and Instagram conversations in one inbox
  • Filter by channel, status, and tags
  • Team members can monitor and take over from AI at any time
  • Analytics across all community channels

What You Can Automate​

Welcome New Members Automatically​

When someone joins your Discord server, a SmartFlow can detect it's their first message and send a personalized welcome message with your community rules, useful channel links, and a quick intro guide. The member is automatically tagged as "new-member" so moderators can track onboarding.

Moderate Conversations with AI​

Set up an AI Condition in SmartFlow that checks every message against your community guidelines. If a message violates the rules, the AI sends a friendly warning and tags the user. If the message is fine, the AI responds normally. No more manually scanning channels for inappropriate content.

Answer FAQ Across Both Platforms​

Train your knowledge base once with community guidelines, rules, event schedules, and role descriptions. Your AI uses the same knowledge to respond on Discord and Instagram — consistent answers everywhere, zero duplication of effort.

Escalate to Human Moderators​

When the AI detects a situation it can't handle (a heated argument, a ban request, a sensitive topic), it tags the conversation as "needs-moderator" and sends a notification. A human can jump in from the unified inbox.

Setup Steps​

1. Connect Your Channels​

2. Build Your Knowledge Base​

Upload your community content to the Knowledge Base:

  • Community guidelines and rules
  • FAQ document (Excel/CSV or PDF)
  • Role descriptions and how to get each role
  • Event schedules and announcements

3. Configure Your AI​

  • Set a community-friendly personality in the Biography (e.g., friendly, helpful, casual)
  • Choose an AI model that fits your needs

4. Build SmartFlows​

Create automations for:

5. Monitor & Improve​

  • Track conversations in the Unified Inbox
  • Review Usage Statistics to see what questions come up most
  • Update your knowledge base as your community evolves

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