SMS / Text Messages

Use AI SmartTalk’s built‑in phone numbers—or your own—to send and receive plain text messages with customers.

1 Prerequisites

Requirement	Details
Admin access to AI SmartTalk	You need permission to open Settings → SMS / Text Messages.
Text Messages add‑on active	Included in some plans, or purchasable à‑la‑carte.
(Optional) Your own SMS‑capable number	If you don’t want to use a shared number.

Open Settings → SMS / Text Messages.
Click Configure.
In the Number dropdown, pick one of the available AI SmartTalk shared numbers (these are ready to use instantly).
Save – status changes to Connected.

If you need a branded sender ID or a local country code not listed:

Click Request custom number in the dialog, or email contact+support@aismarttalk.tech.
Support will provision the number, link it to your workspace, and notify you by email.
Return to step 1 and select the new number from the dropdown.

Outbound – You can compose an SMS from the Communication page (green “New” button).
Select Text Message as the channel; the message is sent from the number configured above.
Inbound – When someone replies, AI SmartTalk creates a new thread in Chat with the 💬 SMS icon and the full conversation history.

One inbox for everything
SMS conversations sit alongside Messenger, WhatsApp, Instagram, and web chats—no extra setup.

Task	How
Pause sending	Toggle Enabled → Off next to the number.
Switch to a different shared number	Configure → pick a new number → Save.
Disconnect completely	Click Disconnect (red); outbound messages will be blocked until a number is added again.

Symptom	Likely cause	Fix
“Add‑on required” banner	Workspace has no SMS add‑on	Enable it in Billing or contact Sales.
SMS arrives late	Carrier throttling	Use a custom local number for higher throughput.
Replies aren’t showing in Chat	Webhook disabled by provider	Contact Support—AI SmartTalk numbers should already be wired; custom numbers need manual webhook setup.

Your SMS channel is live—start texting customers right away!