AI Condition

Let AI analyze content and choose the right branch. Perfect for intent detection and routing.

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Configuration

Field	Description
Content	What the AI should analyze (usually the message)
Branches	Describe each branch in plain language

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How It Works

1. Add an AI Condition node
2. Set the content to analyze
3. Add branches with clear descriptions
4. AI automatically routes to the matching branch

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Example: Intent Routing

Content: User's message

Branches:

• "User is asking about pricing or plans" → Pricing flow
• "User has a technical issue" → Support flow
• "User wants to speak to a human" → Handoff flow
• "Other / General question" → Default flow

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Writing Good Branch Descriptions

Good:

• "User is asking about shipping or delivery status"
• "User wants to return or exchange a product"
• "User is expressing frustration or complaint"

Too vague:

• "Shipping"
• "Returns"

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When to Use

AI Condition	If Condition
Intent detection	Exact values
Sentiment analysis	Status checks
Topic classification	Tier/channel routing

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Related

• If Condition
• AI Request