Connect your assistant to other tools

Your AI SmartTalk assistant can do more than answer from its own knowledge — it can reach out to the tools and services you already use, look things up, and act on your behalf during a conversation.

This works through MCP, an open standard that lets your assistant talk to outside services through one simple, secure connection.

There are two directions, and they're independent:

• This page (and the ones below): give your assistant access to other tools — your CRM, your project tracker, your documentation, and more.
• The other direction: use your AI SmartTalk assistants from Claude, ChatGPT, Cursor or any other MCP client. See Use your assistants from any MCP client.

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What this lets your assistant do

Once you connect a service, your assistant can use it inside a chat — automatically, in plain language. For example:

• "Look up customer Jane Doe and tell me her last order."
• "Create a ticket for this bug."
• "Search our internal docs for the onboarding checklist."
• "What's the status of order #12345?"

Your assistant picks the right tool on its own based on what the visitor asks. You decide which services it can reach and which actions it's allowed to take.

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How it works, in three steps

1. Add a service — pick one from the ready-made list, or add your own.
2. Connect it — sign in to the service, or paste an access key, once.
3. Choose its tools and who can use them — turn individual actions on or off, and limit sensitive ones to the right people.

You can connect several services at the same time, and your assistant will use all of them.

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Before you start

• An active AI SmartTalk account
• The service you want to connect (for popular ones, there's nothing to prepare)
• For a service that isn't in the ready-made list: its connection address, and an access key if it requires one

You don't need any technical setup for the services in the ready-made list — most connect with a simple sign-in.

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Where to find it

1. Open Administration → My Assistants → [your assistant].
2. Click Connectors in the left menu.
3. Open the MCP Servers section.

From there you can add a service, open any connected service to configure it, or remove one.

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Next steps

• Add a tool or service
• Connect and sign in
• Choose tools and control access
• Use your assistants from any MCP client