Parcel Tracking
Enable your AI assistant to track parcels and shipments in real-time using Ship24's global carrier network. Customers can ask your chatbot about their delivery status, and the AI automatically fetches live tracking data from 200+ carriers worldwide.
Premium Feature
Parcel Tracking is a premium add-on feature. Check your subscription plan for availability.
Overview
The Parcel Tracking integration enables your AI assistant to:
- Track shipments in real-time from 200+ carriers
- Answer delivery questions through natural language conversations
- Support multiple carriers including DHL, FedEx, UPS, La Poste, and more
- Auto-detect carriers based on tracking number format
- Provide delivery updates with current status and location
Prerequisites
Before you begin, ensure you have:
- An active AI SmartTalk account with a premium plan
- A Ship24 API key (provided by AI SmartTalk or self-managed)
How It Works
- Customer provides a tracking number in conversation
- AI SmartTalk identifies the appropriate carrier based on your configuration
- The tracking tool queries Ship24's API for real-time data
- AI formulates a natural language response with the shipment status
Step-by-Step Setup
Step 1: Access Parcel Tracking
- Log into your AI SmartTalk account
- Navigate to Administration → My Assistants → [Your Assistant Name]
- Click on Connectors in the left sidebar
- Locate Parcel Tracking and click on it
Step 2: Enable the Integration
- Switch the Enable toggle to on
- The integration activates with Ship24's carrier network
Step 3: Select Carriers
Choose which carriers your AI assistant should support:
- Go to the Carriers tab
- Browse or search the carrier list (200+ available)
- Select the carriers relevant to your business
- Optionally, click Popular Carriers to quickly select the most common ones
Each carrier shows:
- Carrier name and code
- Country of origin
- Postal service badge (if applicable)
- Required fields for tracking
Step 4: Save Configuration
Click Save to activate the selected carriers. Your AI assistant now has carrier-specific tracking tools available.
Supported Carriers
AI SmartTalk supports 200+ carriers worldwide through Ship24. Here are some popular ones:
| Carrier | Code | Country |
|---|---|---|
| DHL | dhl | International |
| FedEx | fedex | International |
| UPS | ups | International |
| USPS | usps | United States |
| La Poste | la-poste | France |
| Colissimo | colissimo | France |
| Royal Mail | royal-mail | United Kingdom |
| DPD | dpd | International |
| GLS | gls | Europe |
| Chronopost | chronopost | France |
| Amazon Logistics | amazon | International |
| TNT | tnt | International |
| Hermes | hermes | Europe |
The full carrier list is available in the Carriers tab of the integration configuration.
AI Tool Generation
When you select carriers, AI SmartTalk dynamically generates tracking tools for your AI assistant:
- Single carrier selected: Creates a dedicated tool (e.g.,
DhlTrackingTool) - Multiple carriers selected: Creates carrier-specific tools for each
- Tools are named descriptively: Helps the AI choose the right carrier based on the user's query
The AI assistant automatically:
- Recognizes when a user is asking about a shipment
- Selects the appropriate carrier tool
- Extracts the tracking number from the conversation
- Queries Ship24 for real-time data
- Returns a formatted, human-readable status update
Conversation Examples
Basic Tracking
User: "Can you track my package? The number is TRACK123456789"
AI: "I found your package! Here's the status:
- Status: In Transit
- Last Location: Paris Sorting Center, France
- Last Update: April 1, 2026 at 14:30
- Estimated Delivery: April 3, 2026"
Carrier-Specific
User: "I sent a DHL package with tracking 1234567890, where is it?"
AI: "Your DHL shipment (1234567890) is currently:
- Status: Out for Delivery
- Location: Lyon Distribution Center
- Expected delivery: Today by 18:00"
E-Commerce Support
User: "My order hasn't arrived yet, order #5678"
AI: "Let me check your shipment. Could you provide the tracking number?
You can find it in your order confirmation email."
User: "It's COLISSIMO 9V12345678"
AI: "Your Colissimo parcel is in transit. It was last scanned at the
Marseille sorting facility yesterday at 22:15. Delivery is
expected tomorrow."
Use Cases
E-Commerce Customer Support
Answer "Where is my order?" questions automatically:
- Customers provide tracking numbers in chat
- AI fetches real-time status and responds immediately
- Reduces support team workload for delivery inquiries
Logistics Dashboard
Track multiple shipments:
- Monitor outbound deliveries
- Track return shipments
- Multi-carrier visibility
Proactive Notifications
Combine with SmartFlow:
- Alert customers when shipments are delayed
- Send delivery confirmation messages
- Trigger follow-up after delivery
Troubleshooting
| Issue | Solution |
|---|---|
| "No tracking data found" | Verify the tracking number is correct and the right carrier is selected |
| "Carrier not available" | Add the carrier in the Carriers tab configuration |
| AI doesn't recognize tracking request | Ensure the integration is enabled and at least one carrier is selected |
| Outdated tracking info | Ship24 data depends on carrier updates — some carriers update less frequently |
| "Feature not available" | Check that your subscription plan includes the Parcel Tracking add-on |
Managing the Integration
| Action | How |
|---|---|
| Enable | Toggle the Enable switch in Basic Settings |
| Add carriers | Go to Carriers tab → Search → Select |
| Remove carriers | Deselect carriers in the Carriers tab |
| Disable | Toggle the Enable switch off |
Best Practices
- Select relevant carriers only: Don't enable all 200+ carriers — select those your business actually uses
- Use Popular Carriers: The quick-select button picks the most commonly used carriers
- Train your AI: Add shipping-related Q&A to your knowledge base for better context
- Combine with e-commerce: Pair with Shopify or PrestaShop for order-to-tracking workflows
- Set expectations: Let customers know the AI can track packages and what information they need to provide