📄️ Send Message to Chat
Send a message to the user in the current conversation.
📄️ Search Knowledge Base
Search your knowledge base and return relevant documents to use in your flow.
📄️ Add Tag to Chat
Add a tag to the current conversation for categorization.
📄️ Set Observation
Add an internal note to the conversation. Only visible to agents, not users.
📄️ Set Suggestions
Display suggested replies as quick-tap buttons for the user.
📄️ Set Conversation
Update conversation properties like status, assignee, or priority.