Set Observation
Add an internal note to the conversation. In a chat it stays internal — visible to agents, never to the person you're talking to.
One exception: slash commands
When the flow runs as a Discord slash command, it has no conversation to leave a note on — so the observation becomes the reply the member reads. Write it as a sentence addressed to them, not as an internal note.
Configuration
| Field | Description |
|---|---|
| Observation | Note content (can include variables) |
Use Cases
- Log information from API lookups
- Document flow decisions
- Add context for human agents
- Debug and audit trail
Example
After an API call to your CRM, add an observation with customer tier and last purchase date.