Troubleshooting
Common issues and solutions for the AI SmartTalk Shopify app.
Installation
The app won't install
- Check your Shopify plan: Ensure your Shopify plan supports third-party apps
- Check permissions: You need admin access to install apps on your Shopify store
- Try a different browser: Some browser extensions can interfere with the Shopify App Store installation flow
The app installed but doesn't appear
- Refresh your Shopify admin page
- Go to Apps in your Shopify admin sidebar — AI SmartTalk should be listed there
- Try logging out and back in to your Shopify admin
Connection
The "Connect with AI SmartTalk" button doesn't work
- Check outbound HTTPS: Your browser must allow connections to
aismarttalk.tech - Check pop-up blockers: The OAuth flow may open in a new window — ensure your browser isn't blocking it
- Disable browser extensions: Ad blockers or privacy extensions may interfere with the OAuth flow
Connection redirects but nothing happens
- The OAuth token is valid for 10 minutes. If you waited too long, try disconnecting and reconnecting
- Clear your browser cookies and try again
Multi-site: a store shows as "Disconnected"
- Each store needs its own OAuth connection. Go to the affected Shopify store and open the AI SmartTalk app to reconnect
- Ensure each store has a distinct Shopify domain
Chatbot
The chatbot doesn't appear on my store
- Check app status: Make sure the AI SmartTalk app is installed and connected (green status badge)
- Check assistant selection: Ensure an AI assistant is selected and saved
- Check app embeds: In your Shopify admin, go to Online Store > Themes > Customize > App embeds and make sure AI SmartTalk is enabled
- Clear caches: Clear your browser cache or try in an incognito window
The chatbot appears but doesn't respond
- Verify your AI SmartTalk subscription is active
- Check that the selected assistant is properly configured in your AI SmartTalk dashboard
- Check your browser's developer console for JavaScript errors
Synchronization
Product sync doesn't start or fails
- Check your internet connection is stable
- Verify the app is properly connected (green status badge on the dashboard)
- Try disconnecting and reconnecting the app
Only some products are synced
- Check if your products are published and active in Shopify
- Draft or archived products may not be included in the sync
- Large catalogs may take several minutes to fully sync
Sync seems stuck
- Large product catalogs are synced in batches — this may take a few minutes
- Check the sync activity log on the AI SmartTalk dashboard for progress updates
- If it remains stuck, try triggering a new sync
Performance
The app slows down my store
- The AI SmartTalk chatbot loads asynchronously and should not impact your store's page load speed
- If you experience issues, check for conflicts with other apps
- Ensure your Shopify theme is up to date
The chatbot widget loads slowly
- Check your internet connection speed
- The widget is optimized for performance but may take slightly longer on very slow connections
- Ensure no browser extensions are blocking the widget script
Still need help?
If your issue isn't covered here:
- Check the AI SmartTalk dashboard for error messages or alerts
- Review the app status in your Shopify admin under Apps
- Contact our support team at contact+support@aismarttalk.tech