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Chat Service Override

Replace the default AI chat behavior for a specific channel with your custom flow.

When to Use​

Use this when you want to customize how your AI responds on a specific channel:

  • Add typing indicators on Messenger/Instagram
  • Pre-process messages before AI responds
  • Route VIP customers differently
  • Add custom integrations before responding

Configuration​

FieldDescription
ChannelSelect which channel (Messenger, WhatsApp, Slack, etc.)

Available Variables​

When your flow runs, you have access to:

  • message — User's message
  • user.name — User's name
  • user.email — User's email
  • channel — Channel name

Example Flow​

For a professional Messenger experience:

  1. Parallel Execution → Show Typing + Mark as Read
  2. AI Request → Process the message
  3. Hide Typing
  4. Send Message → Reply to user

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