Conversation Tool
Create a tool that the AI can use during conversations. The AI decides when to call it based on context.
When to Use
Use this to extend what your AI can do:
- Check order status in your system
- Look up customer data in CRM
- Create support tickets
- Book appointments
Configuration
| Field | Description |
|---|---|
| Tool Name | Name for the tool (e.g., check_order_status) |
| Description | Help AI understand when to use it |
How It Works
- You define a tool with a name and description
- AI automatically knows when to use it from the description
- When relevant, AI calls your tool (runs your flow)
- Result is returned to AI for the response
Example: Order Lookup
Tool Name: check_order_status
Description: "Check the status of a customer order. Use when customer asks about their order, delivery, or shipment."
Flow:
- API Call to your order system
- Return order status to AI
User says: "Where's my order #12345?" AI calls tool → Gets status → "Your order is out for delivery!"